How Fiona Lloyd Navigated Burnout at the top of the Org Chart

00:00:08 Jackie Ferguson

Thank you for joining this episode of Diversity beyond the check box. Today I am talking to Fiona Lloyd, global brand president of caret and executive sponsor of social impact at Dentsu Media. With more than 20 years experience working with global brands, Fiona, thank you so much for being here today.

00:00:28 Fiona Lloyd

Thank you for having me.

00:00:30 Jackie Ferguson

I'm so excited to get into this conversation. Fiona. Let's start by talking about your very multifaceted roles. You do a lot of different things. So, you talk to us about all of the things that you do in your role.

00:00:43 Fiona Lloyd

Yeah. So, on the Carol side of things, I'm obviously the global president, as you said, for Carat and that really is about managing a portfolio of global clients that we partner with and then looking after all of the local markets in which we operate. So, supporting them, making sure that our network is developed in a consistent way that we're evolving and innovating for our clients and then everybody's connected and learning from each other. So that's kind of the career side of things. And then the social impact role that I do.

Yeah, I'm the executive sponsor for social impact, which really means that I'm championing everything that we're doing from a sustainability and diversity perspective and making sure that that is embedded into everything that we're doing as the media practice within density. So not just Carat working with our teams in our prospects and dense works and different parts of the business. And then outside of that as well, the most important role is I'm a mother of two teenagers.

00:01:44 Jackie Ferguson

I love it.

00:01:45 Fiona Lloyd

My husband is a private investigator and some of my team described me as like the mother of Noah's Ark, because over the years I seem to have collected a number of animals.

00:01:58 Jackie Ferguson

Tell me, Fiona, about your animals. We have to get into that.

00:02:03 Fiona Lloyd

Yeah. So, when my second daughter was born, we made the decision to move back actually to the village where I grew up in the countryside, in Staffordshire and the middle of England. So yeah, I got back into horse riding. So, the next thing, the horse. And then there's another one. And then there's a dog. And then there's another one. And then there's a cat. And then there's another one. Anyway, I've lost count now, but it's. Yeah, it's pretty busy here.

00:02:27 Jackie Ferguson

I love that. I love that.

And it's, you know, I'm so interested in how you keep all of those things together. So any one of those things that you're doing is a lot, right, being a mother of two teenagers working, as you know, an executive in a company, let alone this kind of hybrid role or this two-part role that you've got and then you know managing all those amazing animals at your home, how do you keep it all together, Fiona? How do you manage it all?

00:03:04 Fiona Lloyd

You just gotta first thing is to accept you can't always give everything 100% of yourself and you have to reconcile that in order to live that amazingly fulfilled life. And I will say that my life is very fulfilled. I'm very happy with it. I wouldn't change anything for the world. It's just that balancing it and recognizing that you can't get, you can't give everything 100% all of the time and knowing that right, I chunk it up into weeks and say right this week.

You know, maybe I'm travelling like when next week's A really good example, I'm gonna be in Paris for four days next week. So my job and what I need to get done next week is is is gonna have the vast majority of my focus. So you know, who can I lean on to support me? 

The girls are here in their their holidays from school so you know it's just pulling in and and knowing that I I can't do it all. And knowing that there's a plan in place to make sure that everything else and then accepting that something's just aren't going to be perfect is a big thing as well. 

That's something I've really had to learn to come to terms with over the years is that it's never going to be perfect. All the time you're gonna live with a bit of chaos.

00:04:18 Jackie Ferguson

Absolutely, Fiona. That's such good advice and.

You know, that's one of the things that I've had to learn over the years. I think so many of us as women especially, feel like we need to be, you know, a plus at work every week and A+ at home every week and A+ as a, you know, a mother or whatever it is that we're doing, we have to be great at it every single day and that's not possible. 

We have to understand that sometimes that mother piece needs to come first. Sometimes the work piece needs to come first, and understanding and giving that good balance is what you know, makes us able to do all of the things, but if we're looking for 100% and everything every day, we're never going to achieve that. So thank you for that advice. That is good advice, good advice.

Fiona, you went from a PA to running one of the largest media organizations in the world share with us how you got there. That's it. That's a steep climb. Talk to us about that.

00:05:26 Fiona Lloyd

Yeah, well, there was never a grand plan. There was never a plan. So, I graduated from university with a degree in international business studies and as part of that degree, I got to spend a year studying in the US. And the one thing that I knew when I left university was that I wanted travel to be a part of my job. I wanted to see the world. I wanted to experience different cultures, but I really wasn't set on an industry.

So, I decided to when I was doing my A levels, my mother made me do a secretarial typing course alongside my A levels, which at the time I absolutely hated. But actually, when I left university it was really valuable because it meant I could do is go and temp go and do temp Aadmin work in lots of different industries and get a feel for the people. Get a feel for the work and the culture and then I hit the dizzy heights of advertising with one of the roles I was in Ogilvy and Mather.

And it was just I just found like; this is this is where I want to be a lot of the creativity. I love the energy, I love the people, was really inspired by the work. So I joined mindshare, which was the media agency that WPP was creating at the time, as one of the first employees as a team assistant. And then within a few months, I worked my way into a graduate role and that was it. 

Then I was on the ladder and then I think really there's no real secret sauce. I think it does come back to being your authentic self and I'll talk about that a bit. I wanna talk about that a lot today, cause I think it's really, really important. Yeah, but really it was just for me. It was a combination of just strong delivery building that foundation. 

Like I was dependable. I was somebody who was going to get the job done on time, high quality and then creating a positive energy around the work that I was doing, no matter what level I was within the organization that I was somebody with good energy, that was great to work with, that people wanted to be a part of that team or a part of that work that I was doing. And then the final point I think was just having an opinion on things and not being afraid to share that opinion. 

I think back then the way that I went about sharing the opinion I look back and go or I wouldn't, I wouldn't be advising people to kind of do that because I think I became a bit out. I was in a very male environment. Media was very, very male dominated. When I was starting my career. So, I think I became a bit alpha with that and didn't perhaps listen as much as I should. I did a lot of talking, but I was somebody that had an opinion on things and yeah, you know, at the end of the day in our industry, that's what our clients pay us for. They pay a pay us to have an opinion, right. 

So, I think it's just a combination of those three things. And then yeah, things just happened without any big plan.

00:08:22 Jackie Ferguson

I love that you know, and that that's the thing, Fiona. I think a lot of young people, especially just coming out of college, feel like the pressure that they have to have it all figured out. And really you don't, you know, it's about making the most of opportunities and taking those risks to step up into the next role, but you don't have to have it all figured out and your prime example of being super successful and not having all of that in your plan.

00:08:54 Fiona Lloyd

No.

00:08:54 Jackie Ferguson

I love that. I love it.

00:08:56 Fiona Lloyd

Yeah, winging it a bit a few times.

00:08:57 Jackie Ferguson

Yeah. And you know, we all do that and sometimes that's how you fall into what you're meant to do. So I think that's fantastic.

Fiona, you talk a lot about the importance of mental health and Wellness. Why do we not take this more seriously? We're starting to talk about it in the workplace and in our families and communities, but we're not taking this as seriously as we should. As part of our well-being, right, we go to the doctor. For our, you know, yearly physical and we take our medication and we try to eat right and we try to exercise.

But why aren't we taking mental health more seriously? And what are some recommendations for us, Fiona, that you have for us to take those necessary steps forward?

00:09:46 Fiona Lloyd

So, I think the volume of conversations, as you've said, and the quality of the conversations about mental health is really, really good and versus where we were a few years ago. Yeah, I think the biggest thing that stops people from talking about it and if people talk about it, people understand it, more people will take different actions is fear, right? It's that fear and that stigma of being judged. You know, you spent 25 years building your reputation. What will you destroy it if you admit that? Well, people think ohh I can't hack it.

So, I think there's a massive fear still of people living with things because at the end of the day, understanding education, changing behavior, it's it stems from people being comfortable talking about it. So, I think that is is the most important thing. I think giving people the space as well like we're all on a treadmill. We're all just go, go, go, go, go, go, go on to the next thing.

And actually, one of the things that I learned last year was that, you know, we're not built as human beings for the world that we now live in, right? We have a central nervous system that needs time in rest and digest as it does much in flight, flight and all the technology that we use, the way that we were, because as much as it's wonderful that we have the flexibility now to work from home, it's hard switching off. Ohh, I'll just check my emails before I go to bed and then your brain is wearing, and the quality of your sleep is impacted and it's all this vicious cycle.

And actually, one of the things that I learned last year is when the doctor said to me like, you need to manually adjust, everybody needs to manually adjust because if you just keep going with the way that the world is, we, we will never get enough time in that rest and digest phase and it and it's so true. So, I think learning that, trying to create the space for people to just think about their lives like almost still, as I said, I do my little weekly review. That's all part of how well you know, I'm managing that as well.

And the other thing is what I think people, we take on a lot. I suspect this is particularly pertinent, I think, in our industry because it's so fast-moving. We're all being asked for innovation and doing things differently. There's a new opportunity that's popping up all the time and that's really, really exciting but when do we ever stop and say why? I'm gonna do all of that? Because that's really exciting and my jobs about innovation. But I'm gonna stop doing these things and we have a tendency to take more and more things on because we're ambitious because we want to be seen to be driving things forward and doing more. But do we really stop? And that To Do List then just becomes completely unmanageable. Yeah. So I think having those conversations about  balancing that better is really, really important. The single most important thing everybody could do.

Yeah, it's just be vulnerable and show vulnerability. I think creating a safe space for people to have conversations is super important. And I talk a lot about emotional intelligence and putting emotional intelligence being as important as performance and intelligence. When you are reviewing people is how you create the right culture. So that you have that safe space for people to have those conversations.

00:13:09 Jackie Ferguson

Absolutely. You know, one of the things, Fiona, that you mentioned when you're talking about your authentic self, and I want to dig into that a little bit.

As I think about my own career, when I would felt overworked and couldn't bring my authentic self to the workplace, that's when I felt burnt out faster. That's when I was exhausted at the end of the day, and I felt like I had to, you know, put on a face to go to work, right. And I wasn't living in my authentic Jackie right. There was a code switching and all of the things that we hear about. Tell us, what is living in your authentic self? What does that mean and how do we begin to discover that and practice that?

00:14:04 Fiona Lloyd

That's the big question.

I mean, it comes down to happiness at the end of the day. You know, if you're, if you're living your authentic self, if you're being true to your values, if you are operating and interacting with people in a way that is true to the core of who you are, then you're naturally gonna be unhappy. You're gonna be happy. Start again.

00:14:26 Jackie Ferguson

Right, right. Yes. Yes, we're going to be happy.

00:14:28 Fiona Lloyd

You're gonna be happy. You're gonna be really, really happy if you are having to compromise some of those things. If you are having to fake it and pretend and put on a face then you are you are. You are not gonna be an unhappy person, and it really is as simple as that. And the moments that you see yourself in places where you look in the mirror or you think in the evening you're taking your makeup and think about how your day's been and have you felt happy or have you felt unhappy if in those, if that face looking back at you is an unhappy face most of the time. Then it's only going one way. It's only going to burn and only going to get worse and worse and worse.

Because burnout is just exhaustion, physical mental, emotional exhaustion. And I think that the core of that really is, is your own personal happiness and how you feel.

00:15:19 Jackie Ferguson

Absolutely, absolutely. And so how do you think about Fiona, how do we begin to live in that right when maybe we're in a workplace that doesn't have that sense of belonging for us, how do we begin to really just be who we are, be comfortable with that? How do we navigate that in, in the workplace?

00:15:44 Fiona Lloyd

Well, I think you have to ask yourself if you can't be your authentic self genuinely and you feel that the culture of the organization is against that, you have to ask yourself whether you're in the right place genuinely because there are some organizations that you just aren't going to fit with that you're just not going to gel with. That don't have your values. So that's the first thing is to really go. MHM. OK, I might have a nice job title. I might have a nice paycheck every month, but really, is this a company where I my values and who I am alive? Am I gonna be? I'm gonna be taking energy from that culture every day and bringing it into my home and into my friendships and all of those things.

If, if, if you feel like there's parts of it there and but it's not quite working for you then the key thing is just it's just finding a way to talk about it and you have to talk about it. You that's not an option not to. It's not. It's never an option to sit there and do nothing and think somebody else is going to change it for you. You have to make that change yourself.

And if you if there are certain things that within your role that think this part of my role really suits me being my authentic self like really show, demonstrate to your line managers or your team whoever you are, that when you're doing that kind of work and you're set up in this kind of environment, you really excel in your performance.

00:17:10 Fiona Lloyd

Well, is it much better than in other environments, for example. So, I think there's way of there's always case studies that you can build that to demonstrate things that way.

And then I've always found, you know, we're not great at everything. If you do things in that way, you'll naturally navigate then towards a job that fulfills you. We've always, always gonna have to do a bit of something that we don't particularly love. But in the main that's fulfilling work for you. And that's where you can bring your authentic self.

00:17:41 Jackie Ferguson

That's such great advice, Fiona. Thank you for that, Fiona. You took a step back in your career some time ago to focus on your own well-being. Can you share with us your story and what that step back looked like for you?

00:17:55 Fiona Lloyd

Yeah. So, I did. So, this was almost 12 months ago. I took a step back from the business for a couple of months and.

00:18:06 Fiona Lloyd

I didn't, I didn't know if it was mental health. I didn't know what was wrong with me. I just knew that I would come into the my office every day, wherever that was. And I was just completely overwhelmed with everything. Things that I enjoyed doing had become less of a joy. Everything was a chore. I am a lunatic at Christmas and I couldn't wait for Christmas to be over. I just wanted to go to bed and have it all be done and, in the dishwasher, and it was just things I was noticing about myself that were that were just very, very different.

So I went to see the doctor and she said exactly. She said you’re burnt out. You need to take a step back. You need to take a start. I can give you all the medical stuff. But for now, that's not enough. Take a step back and let's get you the right support around you and I absolutely dreaded I didn't know how to have the conversation we were. 

I was very, very uncomfortable with this advice that I was getting from the doctor and in the end I was in a status meeting with my body and I just blurted it out and it came out like, just didn't make a lot of sense at all. And the doctor says, and I must do this. And I feel like this. And it was just it was out, and actually the response that I got was incredible because at that point you're like a vulnerable child and you need the your organization to be the parent, right? They need to be the grown up. They need to say, right, this is what's gonna happen. That's what gonna happen. This date. This person's gonna take on this responsibility, blah blah blah and then you're out in two days. And I was really fortunate I didn't see that that was my experience and they kind of were like, right go.

And then of course, it's like, well, what do I do? Nothing. Just do nothing. Which again for me is very, very OK. No, I did crazy things. I went out and bought myself a load of fancy new yoga gear. I've never done yoga in my life. Do yoga. You gotta breathe. I did about 3 sessions. Hated it. Never did that again. I did. I went for a sound bath. I did all of these things that the podcasts told me to do. 

Right, and then just found my way with it, actually. Was just walking with the dogs, being outside doing the thing, connecting, like, properly connecting with some friends as well, that I just my friendships had become so superficial because I wasn't invest in have the time to really invest. Yeah, in into those friendships. 

So, it was all of that really. And therapy, I mean that again that was that made me really, really uncomfortable. Therapy was just an awful word for me. But my goodness, I needed it and I needed to understand the science of what was happening with me physically to understand what was happening with me mentally. And once I understood that, then I was able to start to think about right. What am I gonna do differently? How am I gonna live my life so that I don't end up here again? And I just needed to rest as well. And needed to take time to just rest and and come back and get my energy levels back up.

00:21:19 Jackie Ferguson

I appreciate your sharing that Fiona and you know rest is so important. I had someone a few seasons back on the podcast that played on the Championship Duke soccer team, and he said that high performance is a combination of hard work and recovery. And that's one of the things we often miss just in our daily lives is the recovery that we need after going and going and doing and thinking and moving, we need that time to just rest and I appreciate your saying that because it's just so true.

So many of us, Fiona, struggle with burnout in the workplace and you know what are some of the signs and you named some that you were experiencing, but what are some more of the signs that we should be looking for?

00:22:09 Jackie Ferguson

So, I think there's never been amore important time to really know your team like to really know the people around you, not as an account manager or a PA or a strategist, but as the people that they are and what's going on in their lives as well. Because I think it's the little there's no formula to it, but it's just spotting change. It's just spotting change in people you know? Ohh, they were a bit. They've been a bit flat recently in that meeting like nobody comes to work every day wanting to do a ****** job, right? Nobody, nobody does. Everybody wants to do a great job.

If they don't do their best job, there's a reason for that or what is the reason for that? So, I just think that's self-awareness piece and creating those conditions for self-awareness within the team and having those conversations is super important. 

One little trick that somebody told me, I think it was my therapist actually, she said, when you're doing a one-to-one meeting with one of your team, then the natural question that you'll ask is how's everything going? You open a meeting, how's everything going? Change that question to how are you?

And you'll get how everything's going, but you'll get a whole lot of other stuff as well, and you'll be able to look in that person's eyes. And if you know them, and if you've understood everything that's going in there on in their life you'll be able to spot whether they're OK, whether you need to delve a little bit deeper into that, but it is just like the the humanity that we need to have now as we're doing business, it's super, super important and it comes back to that emotional intelligence piece as well and really like rewarding that and talking about it is so important.

00:24:18 Jackie Ferguson

Fiona, I totally agree. You know, years ago, we used to just come up, you know, come to work and do our job. How's everything? Everything's fine. No problem. Leave all that stuff at the door.

And now what we're realizing in the workplace is whether they want to or not that those things come with them, right. And those stressors and the exhaustion and all of those things. And as a good manager, you've got to know your team well enough to be able to identify that and really have a conversation that allows them to be, as you said earlier in the conversation, vulnerable with you about how they're really doing.

00:25:01 Fiona Lloyd

Yeah, I think the language is really important that you use. A word that I use a lot when I talk to our leaders and characters that we're a family. It's that our Carat family, we spend so much time at work with each other and it's and I know some people kind of look at being a family, but I think language is really, really important because if you say and use words like that, then you're automatically creating a feeling of safety for people. You know, if you and we have, we work in advertising. So we're lucky. We don't need to be so formal about things we  can be pretty casual with some of our language. But yeah, I do think language is really, really important for how you describe things and how you go about doing things and making it really, really human for people, it helps them be more vulnerable. Be more open about how they're feeling, I think.

00:25:59 Jackie Ferguson

Absolutely. Fiona, do you have recommendations for how organizations we talked about individuals we talked about managers, but how organizations can put into place policies that help employees that are facing, you know, some mental health challenges or burnout? What are some things that organizational leaders can do?

00:26:25 Fiona Lloyd

So I think every organization should have a speak up part of the organization we have it at Dentsu, it is now busier than it has ever been with because we've managed to create that culture for people to speak up if they're unhappy about something. And then obviously there's all of the HR systems and everything can kick in off the back of that, but creating that creating the culture is the single most important thing where people feel safe enough to speak up and then when they do want to speak up, making it really, really easy for them and making that very professional as well. Making that and so they can see action from it as well.

So, we have things that come out of our global check-in survey every year out of our speak up themes that come out of that, which are then addressed, communicated very, very openly. These are how this is, how people are feeling and then programs put in place to address some of those things that are very visible. It might be just a team site where people meet once a month to talk about a specific thing that they're struggling with. We've got one at the moment running for parenting teenagers, I've dropped into it a couple of times. I've picked up a couple of tips. 

Yeah, but that's great because that that is just full of people being vulnerable, about how they're feeling. And you see, go on, teams chat. You see the conversations that are happening. So, making sure the forums are there for, to listen and then demonstrating to people very visibly that through that listening the organization is becoming stronger and more inclusive because of it.

00:28:05 Jackie Ferguson

Fiona, that's such great advice. And you know I love the forums. One of the things that I'm noticing in the workplace are in addition to mental health, people are talking more about menopause and aging in the workplace. Let's talk about that a little because you talked about, you know, being a parent of teenagers. But as you know, as we get older, right there are we go through, you know, motherhood and their support in place for mothers. Now, fortunately, that's being expanded to, you know, parental leave, which is very important. But what about when we're aging in the workplace and dealing with symptoms of menopause and and things like that? What are some of your thoughts around that, Fiona?

00:28:48 Fiona Lloyd

So, this is another passion point of a menopause piece. Because actually when I had my diagnosis from the doctor, she said I had two things going on. I had burnout and I had an uneducated management of the menopause. So that was a whole other learning journey that I went on and you really look at it. Wow personal, it's phenomenal. It's it really is a moment in a woman's life where you know you're experiencing all of those emotions all over again. All of your little traits become amplified. The voice on your shoulder. That's always been there gets louder and louder. The impostor syndrome gets bigger and it really is quite a significant thing for women at certain point in their lives. 

So, again, it comes back to being able to talk about it, you know, being aware of it, this organization's visibly showing that they understand that that is happening. And again we have, we're very fortunate. We do talk about it, there are forums, there are all sorts of things that are happening within the organization for you to learn more. So, then it becomes part of the conversation. But it takes a little bit of bravery as well from us women in in, in the, in the workplace that, you know, have a voice and sit on panels or, you know, go to external events or talking, do doing presentations internally to just kind of normalize it there. I was on a panel.

A couple of months ago and I completely forgot one of the stats that I've got in my head that I wanted to share about something, but I just openly said Ohh sorry. Menopause moment there. I can't remember that at least I can remember my own name today and it's just but it's and everyone should have and I don't mean to do it to get everyone a laugh at everyone. I'm doing it because I want people to see. It's totally normal and it's OK and that's what actually happened. Some days you just cannot find your words. And so yeah, I think it's a combination of the two things. Again, the vulnerability and then educate.

00:31:07 Jackie Ferguson

Absolutely. And I think that's right, Fiona. We have to talk about those things. I was recently at a conference and Tracy Ellis Ross was there and she was having a hot flash on the stage and she said it and I was like, this is so refreshing because in, you know, in years past that's just not something that you talked about in the workplace. It's something that you just dealt with and you know, and now it's becoming normalized to have these conversations because we need to support women who are 50 the same way we're supporting women who are 25. So I love that. Thank you for that.

Fiona, this has been such a great conversation. What is the message that you want to leave our listeners with today?

00:31:56 Fiona Lloyd

So I think there's three things.

We are always a work in progress right? self-awareness is the most powerful thing that you can have self-awareness over perfection every day of the week, right? We are always a work in progress and that's what we have to remember.

The second thing is talking. It is the most powerful tool to making progress, right? And whether that be if you're having things are going really, really well for you, talking about it, paying it forward, sharing your experiences of how you've overcome things is super important. But then talking and picking people up as they go along the way. As I said, being able to look into people's eyes, talking, talking, talking, the most powerful tool we have.

And then the final piece is that voice in your head and we all have it, whether we're male, whether we're female, we all have that voice in our head that casts doubt on our ability and learn to recognize when it is that voice and when it is reality. And importantly, and this these words came from an old boss of mine, and they've stuck with me is learn how to shut the ***** up when the voice starts on, learn how to shut that ***** up because it can. It can be the thing that will unravel you and. And actually it was the best advice to me because I see it so clearly now. And I remember that little line I think. Yeah, that's just that little voice. Shut up.

00:33:29 Jackie Ferguson

I love it. Fiona. Thank you so much. I love that, Fiona. How can listeners learn more about your work and get in touch with you?

Yeah. So I'm on LinkedIn as much as I can be. On our Carat global channels as well.

The culture that I've talked about here goes beyond just me. There's many people at Carat that embody that and and live a lot of the things that we've just been talking about and then we have a Carat podcast which they let me on every now and again called the human element. They catch me on there too.

00:34:04 Jackie Ferguson

Awesome, Fiona. Thank you so much. This has been such an important and great conversation.

00:34:10 Fiona Lloyd

Thank you for having me, Jackie.

00:34:13 Jackie Ferguson

All right, Fiona, we're going to do some bonus. Just some fun bonus questions.  Fiona, Are you ready?

00:34:40 Fiona Lloyd

I am ready.

00:34:43 Jackie Ferguson

What is your guilty pleasure?

00:34:47 Jackie Ferguson

Bridgeton. Ohh yes, that's.

00:34:51 Jackie Ferguson

A good one.

00:34:51 Fiona Lloyd

I'm so excited for the next series.

00:34:53 Jackie Ferguson

That's a good one.

00:34:55 Jackie Ferguson

Fiona, what's the worst piece of advice you've ever gotten?

00:35:02 Fiona Lloyd

The worst piece of advice I have ever gotten. Is that I needed to stop being such an emotional bird in a review that I had one year. Wow, yeah, that was the worst advice I was given.

00:35:21 Jackie Ferguson

That's bad. Wow. Fiona, who would you like to be stranded on a desert island with?

00:35:31 Fiona Lloyd

David Beckham.

00:35:34 Jackie Ferguson

I think you'd have a lot of people agreeing with you on that one.

00:35:40 Jackie Ferguson

What do people often get wrong about you?

00:35:46 Fiona Lloyd

UM, I think it's the combination of somebody that is actually quite an emotional human being with somebody that is very driven and results focused and they see the results focused bit they see the driver bit of me and then they're quite shocked when they get to know me as a person and realized that actually I'm actually quite a sort of, I'm actually quite fluffy underneath that.

00:36:20 Jackie Ferguson

I love it. I love that. That's awesome. And then, Fiona, what is the one thing you can't live without?

00:36:24 Fiona Lloyd

UM, my children. 

00:36:29 Jackie Ferguson

Great answer. OK, now we're going to do a part called thems fighting words. Are you ready? Fiona? Is tomato a fruit or a vegetable?

00:36:46

Fruit.

00:36:49 Jackie Ferguson

Do you roll your toilet paper over or under?

00:36:52 Fiona Lloyd

Neither.

00:36:57 Fiona Lloyd

You mean fold it?

00:37:02 Jackie Ferguson

Oh, you froze. Do you? Oh, do you fall? Oh, OK, let's let's do that one more time. Do you roll your toilet paper over or under?

00:37:12 Fiona Lloyd

Over.

00:37:13 Jackie Ferguson

OK.

00:37:16 Jackie Ferguson

IPhone or Android?

00:37:19 Fiona Lloyd

IPhone.

00:37:21 Jackie Ferguson

Do you cut a sandwich horizontally or diagonally?

00:37:26 Fiona Lloyd

Horizontally.

00:37:29 Jackie Ferguson

Which came first, the chicken or the egg?

00:37:33 Fiona Lloyd

The egg.

00:37:35 Jackie Ferguson

Fiona, this is fun. Thank you so much. I appreciate it. So many good tips and things we need to remember to just take care of ourselves in the workplace. Thank you so much.

00:37:47 Fiona Lloyd

Thanks for having me. It was great to meet you, Jackie. I'd like to be on a desert island with you 2.

00:37:52 Fiona Lloyd

I think you'd be quite fun.

00:37:53 Jackie Ferguson

We have a great conversation, that's for sure. We feel like here comes help. We're right in the middle of a conversation.

00:38:05 Fiona Lloyd

Us, wine, and David Beckham.

Thanks for listening to this episode of Diversity Beyond the Checkbox. If you loved this show, please take a moment to share it with a friend, leave a rating and review, and subscribe so you'll be reminded when new episodes are released. Become part of our community on Instagram, LinkedIn, X, YouTube, and TikTok. Or subscribe to our newsletter at beyondthecheckbox.com. This show is part of the Living Corporate Network, sponsored by the the Diversity Movement, and edited and produced by EarFluence. I'm Jackie Ferguson. Take care of yourself and each other.